Laura Clair Kowalczyk
Gestalt Therapy · online
DEENPL
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DEENPL

General Conditions

TERMS AND CONDITIONS FOR THE WEBSITE

§ 1 General Provisions

  1. These Terms and Conditions govern the use of the website operated by Laura Clair Kowalczyk, specializing in therapeutic and counselling services.
  2. The owner of the website is: Laura Clair Kowalczyk, Psychologist; title obtained in Warsaw 2018 and Gestalt Therapist; title obtained in Berlin 2024 and Heilpraktiker für Psychotherapie titlel obtained in Berlin Email address: info@english-speaking-therapist.com
  3. The website is available in three languages: German (DE), English (EN), and Polish (PL), to provide access for users from various countries.
  4. The use of the website is free of charge and does not require registration or login.

§ 2 Purpose and Function of the Website

  1. The website serves as an informational platform and allows users to: a) learn about the range of therapeutic services offered,
    b) submit inquiries using the contact form,
    c) book online appointments via the booking system integrated into the website.
  2. All therapeutic appointments offered by the owner are conducted online, using communication platforms (e.g., Zoom).
  3. The website does not allow users to leave comments, opinions, or engage in discussions.

§ 3 Terms of Use

  1. Users are required to use the website in compliance with applicable laws, these Terms and Conditions, and principles of netiquette.
  2. Users are prohibited from using the website in a manner that disrupts its functioning, or submitting content that violates the law or damages the owner’s reputation.
  3. By filling out the contact form, users agree to provide accurate and truthful contact information.

§ 4 Booking of Therapeutic Services

  1. Bookings for therapeutic services are made via the online booking system integrated into the website.
  2. Sessions are paid in advance at the time of booking via external payment providers (e.g. Stripe, PayPal); the respective provider’s terms additionally apply to payment processing. Booked appointments can be rescheduled or cancelled free of charge up to 24 hours before the start; in case of later cancellation or no-show, the prepaid fee is not refunded.
  3. The website owner is not responsible for temporary technical unavailability of the booking system or for the services of external payment providers.
  4. Sessions are conducted online, and details (e.g., meeting link) are sent to the user upon successful booking.

§ 5 Personal Data Protection

  1. The website owner processes users’ personal data in compliance with the GDPR and applicable national regulations, including German data protection laws.
  2. Personal data is processed solely for the following purposes:
    a) responding to inquiries submitted via the contact form,
    b) facilitating online appointments (following booking via the website’s booking system).
  3. Detailed information on the processing of personal data can be found in the Privacy Policy, available on the website.

§ 6 Multilingual Accessibility

  1. The website is available in German, English, and Polish. Users can select their preferred language using the provided options.
  2. The Terms and Conditions, Privacy Policy, and other key information are available in all three languages.

§ 7 Copyright

  1. All content on the website, including texts, graphics, logos, and design elements, is protected by copyright law.
  2. Copying, distribution, or any other use of the content without prior permission from the owner is prohibited.

§ 8 Limitation of Liability

  1. Information provided on the website is for informational purposes only and does not constitute medical or therapeutic advice.
  2. The website owner is not responsible for:

a) temporary unavailability of the website due to technical reasons,
b) the functionality of external payment providers’ services,
c) technical problems with platforms used for online sessions (e.g., Zoom).

§ 9 Dispute Resolution

  1. In case of disputes related to the use of the website, users have the right to refer the matter to a German consumer mediation institution (Verbraucherschlichtungsstelle).
  2. Users may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
  3. The website owner is committed to resolving disputes amicably whenever possible.

§ 10 Final Provisions

  1. The website owner reserves the right to make changes to these Terms and Conditions. Information about any changes will be published on the website.
  2. Using the website signifies acceptance of these Terms and Conditions in their current version.
  3. Matters not regulated in these Terms and Conditions are governed by German law and the law of the European Union.